Recently ServiceNow held the virtual event Now at Work 2020 where he presented the success stories of his customers and the news of the new release of the Now Platform , code name Paris . All the keynotes and the various presentations are still accessible on the event website, one of the advantages of organizing these presentations in a virtual way, thus making them accessible to everyone, not just professionals, and allowing those who have not been able to follow them in real time to access these materials.

Now at Work 2020: what did we talk about

Now At Work 2020 was focused not only on the presentation of the new version of the Now Platform , ServiceNow’s platform for creating custom workflows, but ample space has been given to the stories of customers who have successfully adopted the platform. Sessions were also dedicated to how to optimize company procedures thanks to technology, seizing the opportunities offered by the digital transformation . Particular attention was given to the transformation of the workplace that affected everyone during the health emergency. From this point of view, the keynote is interesting, during which Filippo Giannelli of ServiceNow Italia, Mario Attubato by Saipem and Sebastiano Barisoni de Il Sole 24 Hours discussed how the business should be transformed to respond to the challenges imposed by the crisis generated by the covid – 19.

Roberto Galdini of ServiceNow conducted a session dedicated to the convergence between project management and customer service , while Mario Noioso focused his speech on how to make the most of data from a business perspective, also relying on analysis systems based on machine learning . There was no lack of sessions dedicated to real use cases, where customers illustrated the problems they solved thanks to the ServiceNow platform: Alan Montanari and Giuseppe Giordano of Snam and Carlotta Comite di Iren , who has explained how the lockdown has changed the habits of those who work in Iren, but not the company’s objectives, which always see people at the center of everything.

Ample space has been given the sessions dedicated to successful cases, one of which focused on the digital transformation of the city of Milan , one of the few Italian municipalities that can boast a councilor for digital transformation and physical services. Armando Crisafo and Alessandro Visintini of ServiceNow discussed together with Stefano Marcon , Executive Instructor Information Systems of the Municipality of Milan, of how the ServiceNow platform has supported the administration in providing a series of digital services to citizens, such as the request for certificates, the payment of taxes and duties.

Maurizio Figliomeni, ServiceNow platform manager at Inail, spoke about Inail’s vision on how the ServiceNow platform has standardized and optimized IT processes and has become central to the digitization of the Institute’s business processes.

Also interesting is the case of Acea , a company operating in the energy sector and supplies Rome and some areas of Tuscany. Angelo Basile, Head of the Products Unit & Platforms di Acea , explained how the adoption of the Now Platform has made it possible to have a single and consolidated view of all IT initiatives, both from a technical point of view both from the economic one.

All these case studies and insights are available on demand, free of charge, with lots of subtitles in different languages. The only prerequisite is to register on the ServiceNow website.

Paris: the news of the new version of the Now Platform

ServiceNow goes on to give the versions of its platform the names of the main cities. If the previous versions were called New York and Orlando, the current one takes us back to the Old Continent and takes the name of Paris , which introduces 6 new products: Business Continuity Management , to ensure resilience and support businesses in crisis management; Financial Services Operations , which helps financial organizations better connect teams and the back office; Hardware Asset Management , to automate the management of the company’s physical assets; Legal Service Delivery , which gives legal teams the visibility they need to make better decisions; Telecommunications Service Management , to manage communication services more flexibly and finally Telecommunications Network Performance Management , which offers IT teams l