Since it arrived Iliad on the market and also all virtual operators, the world of mobile tariffs has changed dramatically. We are not just talking about the rates that have dropped in price compared to before or in any case have seen an epochal change, also due to the technological advance of the network, introducing rechargeable bundles for consumers with a avalanche of jigs to use for surfing or even unlimited calls and SMS. And in these last days there is much talk of portability and delays in the transfer of users also due to the action to AGCOM of Iliad and Fastweb which would have had multiple customers from ho.mobile but blocked due to unjustified delays by the Vodafone virtual operator.

Hence the will of to change operator quickly and easily with a process, called portability , which allows anyone to change operator in just 3 days . Yes, because according to a resolution of the AGCOM of 2011, whoever decides to change operator realizing but portability of your number has the right to have this happen within a day or at the latest within 3 working days, after which the user can claim compensation for the delay.

Portability: compensation up to 50 ?? on delays

According to the resolution of AGCOM in fact, each operator must be able to carry out the portability of the number of their customer within one working day or at most within 3 working days . If this time is not respected, the customer who has not received the portability can request the compensation of 2, 50 ?? for each day of delay up to a maximum of 50 ??. Furthermore, the customer does not care about the problems encountered among the operators who carry out the portability because, according to AGCOM, they must still respect these time limits.

Compensation: how to proceed?

The procedure for requesting compensation is quite simple because the user who has to do the portability, and who did not succeed within 3 working days, can contact the arrival operator to ask for compensation . In this case, if this delay actually lasted beyond the third day, the customer can be compensated directly on the residual credit of your SIM and no later than 30 days from receipt of the refund request from the customer to the operator. In this case, however, the law also allows other methods of reimbursement as long as they are for the benefit of the customer and agreed with the latter and the operator.

According to the article 14 of the AGCOM resolution then the compensation is also due to customers in possession of a subscription. In this case, the credit must be mentioned by means of a specific credit item in the first useful invoice following the aforementioned 30 days from receipt of the customer’s request. Clearly, in the event that the customer is not satisfied with the resolution with compensation, again as established by AGCOM, he can resort to the dispute resolution procedures provided for by the law.