During these holidays the shopkeepers who rely on the SAP Commerce Cloud will be able to access new functions. SAP and Dynatrace have in fact extended their collaboration and now the functionality of the software intelligence platform will be available to SAP customers through the SAP Store.

Dynatrace software intelligence on SAP Commerce Cloud

Dynatrace’s software intelligence platform guarantees visibility on all company systems , identifying the points of friction, potential problems and checking the status of all services, so as to guarantee customers a smooth and smooth experience. It is a platform that monitors the digital experience of customers , and helps users – in in this case retailers – to optimize the user experience and maximize conversions.

By activating these functions, SAP customers will be able to have detailed information on running applications and services, including those of third parties, and quickly identify slowdowns and anomalies, which will then be listed based on the impact on the business. as well as having detailed information on the customer journey , the sequence of actions that customers perform in their purchase path.

Based on this information, it is then possible to improve the systems in order to guarantee a better and more linear experience, also avoiding freezes or slowdowns of applications.

A testimony of how Dynatrace’s solution applied to SAP Commerce Cloud can help companies comes from Christoferson Chua, B2B E -Commerce Lead Developer from ASICS : “ The combined power of SAP Commerce Cloud and Dynatrace digital experience monitoring helps us understand and identify bottlenecks in our e-commerce integrations, enabling our teams to proactively drive innovation and optimizations to get a showcase fast and responsive. Ultimately, this allows us to strengthen our relationships with customers and partners, as well as our brand value “.

According to Michael Allen, VP of Global Partners at Dynatrace , “ Extending Dynatrace’s AI and Digital Experience Management Capabilities to SAP Commerce Cloud Helps retailers a know exactly what is happening in their environments, on mobile, web and other edge channels. They can see where the issues with the greatest impact lie and how the performance of their digital services affects business results. This helps ensure that, even during the most critical moments and busy days, digital experiences work flawlessly ” .

Further information on the solution is available at this address.