It was a false start that must have hurt those responsible, because Volkswagen actually wanted to take the lead with the modular infotainment system. In the first attempt, the group failed completely. The software carried and still carries countless bugs that may have deeply annoyed many loyal customers. Now the group wants to take countermeasures with power.

Voluntary action At round 56. 000 Golf 8 should be the software Problems can be resolved with an update. The group stressed on Tuesday (12. January 2021) that it was acting This is not about a mandatory recall or “no safety-relevant issues”, but about a voluntary action. However, the measure should be seen in connection with electronics problems in the important model.

“In vehicles that have already been delivered, the functionality of the user interface should be increased and known Comfort restrictions will be eliminated, “explained the company. The uploading represents a “normal process in an active digital lifecycle management”. Golf 8 delivered from the end of July 2020 would have the new version ex works. According to information from the Frankfurter Allgemeine Zeitung, it is also about persistent problems with a control unit that is supposed to contribute to the “apparently massive errors” in the car’s digital infotainment system. In some of the affected vehicles there are failures of the navigation system and other screen displays.

According to Volkswagen, around 26. 000 Golf 8 with the update, the rest 30. apply to other European countries. “The service campaign lasts one day, customers get a free rental car and a service voucher. In addition, every updated Golf receives a one-year follow-up guarantee free of charge.”

Starting difficulties With the eighth edition of the Golf, there were initially considerable problems with the electronics in production. By the end of the start-up year 2019, less than ten percent of the originally targeted amount had been produced. In the course of this, the works council also sharply criticized the management: too much new technology had been stuffed into the Golf 8 too quickly.

The Volkswagen management, on the other hand, spoke at times of one of the best so far Model starts at all. That should sound like a mockery to the ears of the customers concerned. Some of the software is unstable and unreliable. The infotainment system crashes in some cars, assistants only work temporarily. The problems could be understood in a VW Golf GTE that we just had in the editorial office. It shows in the phases in which everything ran smoothly, but also how smoothly the helpers can work – if they work.

( mfz)