A current Android update for the Mi A3 can disable the Xiaomi smartphone. In forums and on social media, numerous users report that their mobile phones cannot be started or charged after the update.

Xiaomi has the error in confirmed in a short telegram post. “If you are offered an Android – 11 – update, ignore it,” wrote Xiaomi in the post. “Please wait for a fix.”

Recovery mode does not work How this fix might look is still unclear. Affected users report that their cell phone is completely unusable after the update. The recovery mode also no longer works – an obvious way to install an improved software version is no longer applicable.

It is therefore possible that affected users will eventually return their device to the manufacturer Have to send in repairs. A Xiaomi spokesman only informed heise online that affected users should contact support. A statement will be published at a later date.

The buggy update has been distributed since the end of December and should use the Android version of the smartphone on 11.

The Xiaomi Mi A3 has been in Germany since November 2019 after it was previously released in China under the product name Mi CC9e. The entry-level cell phone is no longer sold new.

Update from January 5th : In Xiaomi confirmed in an email that the buggy update will no longer be distributed. Affected customers should visit a service center, it says in the English-language statement. There the cell phone will be repaired free of charge. According to Xiaomi, there is only one in Germany in Düsseldorf. Alternatively, Xiaomi customers can contact customer service by phone.

(dahe)