hbo-max-update-fixes-the-worst-of-its-apple-tv-woes

HBO Max update fixes the worst of its Apple TV woes

HBO Max has updated its Apple TV app as it attempts to fix the myriad issues that have been plaguing the software since last week. The update fixes significant problems with basic features like fast-forwarding and rewinding, which had been introduced after the software switched away from using the native tvOS video player. The software update brings the native player back.

“We just released an update to our Apple TV app, restoring the native tvOS video playback experience you know and love, with more improvements to come,” HBO Max said in a tweet. “Ensuring HBO Max viewers have a quality experience is our top priority and we missed the mark here.”

We just released an update to our Apple TV app, restoring the native tvOS video playback experience you know and love, with more improvements to come. Ensuring HBO Max viewers have a quality experience is our top priority and we missed the mark here. Thank you for your patience.

— HBOMaxHelp (@HBOMaxHelp) June 9, 2021

Although the worst of the issues appear to have been fixed, users on the HBOMax subreddit are reporting that some bugs remain after the new update. One user reports that they’re finding their subtitles keep reverting back to Spanish, for example. Thankfully, as another user has pointed out, the new update makes it easier to switch subtitles back, a process which the previous update had made significantly more difficult.

Questions remain about how such broken software was able to be released to users in the first place. Responding to a tweet from The Verge’s editor in chief Nilay Panel, HBO Max’s EVP and general manager Andy Forssell admitted that this was “the zillion dollar question” and that the company would be investigating the issue.

hbo-max-has-been-busted-for-days

HBO Max has been busted for days

If you’ve attempted to stream something on HBO Max from an Apple TV sometime during the last several days, you may have noticed that its player controls are unusable. It’s not just you.

Ongoing issues seem to be related to an app update that supposedly addressed “a few bugs lurking around” on June 5th. Since that update released, users have reported that basic playback functionality — such as fast-forwarding, rewinding, and pausing — is borked completely when you try to use the service on an Apple TV box.

How an update this riddled with bugs rolled out to consumers remains unclear. Unfortunately, it’s also unclear when exactly they’re going to be fixed.

There’s legitimately no way to pause, rewind or fast forward on the HBO Max app no matter if you use the apple remote or the remote mobile app. Idk how anyone is watching anything on there

— Taylor Lorenz (@TaylorLorenz) June 7, 2021

Asked for comment on Tuesday, a spokesperson told The Verge that the company was working to fix the issue “as quickly as possible.”

When The Verge’s editor in chief Nilay Patel tweeted about the issue, HBO Max’s EVP and general manager Andy Forssell replied that the company was undertaking “one whale of an effort to address this with app updates as soon as humanly possible.”

“You’ll hear no excuses from us,” Forssell added, “fixes coming.”

But when asked by Patel how it was possible that the update shipped to users with broken playback controls, the HBO Max head said that was “the zillion dollar question.”

@reckless That’s the zillion dollar question. First priority is to deliver for users in addressing the issues, but in parallel we will also dive deep into that question. More to come.

— Andy Forssell (@aforssell) June 7, 2021

On Twitter, the HBO Max help account is replying directly to frustrated users. “We’re aware that our recent #HBOMax app update for @AppleTV led to a number of issues for our viewers,” the account said in one tweet. “Our team is working quickly to restore the experience you’re used to. We appreciate your patience and will provide updates as they become available.”

Separately, on Friday, The Verge contacted the service about reported issues affecting the new Siri Remote’s scrubbing feature — though that issue was not limited to just HBO Max. At the time, a spokesperson said that it was aware of player control issues as well as “a few isolated reports” of HDR playback problems. But the spokesperson also added that the company did not believe the HDR issues were related to an update, as the most recent update at the time did not include changes to the video player itself.

Given the problems with the app right now, if you were hoping to stream the Mare of Easttown finale on your Apple TV box without issue, you may want to hold off.

will-apple-end-the-newsletter-boom?

Will Apple end the newsletter boom?

Today, let’s talk about one of Apple’s many announcements this week at its Worldwide Developer Conference, which some see as a possible threat to the rise of journalism distributed by email. If that sounds self-indulgent, given that it’s coming from a journalist who distributes his work via email, I apologize. But it touches on so many of the subjects of interest to us here — a tech giant’s ability to reshape markets to its liking; how journalism will navigate the platform era; what we mean when we talk about privacy — that I hope I can pique your interest at least a little.

I.

Start with the announcement. On Monday at WWDC, Apple announced Mail Privacy Protection, which will limit the amount of data that people who send you emails can collect about you. Here’s how the company describes it:

In the Mail app, Mail Privacy Protection stops senders from using invisible pixels to collect information about the user. The new feature helps users prevent senders from knowing when they open an email, and masks their IP address so it can’t be linked to other online activity or used to determine their location.

When you eventually update your iPhone to iOS 15 this fall, you’ll see a screen at launch that invites you to opt in.

Let’s assume most Apple Mail users opt in. How necessary is this data to building email-based businesses? Over the past day I’ve read and heard lots of disagreement.

Some quick background for the non-email obsessives. Long ago, email marketers began including invisible pixels in the emails they send you; when you open their messages, those pixels load, telling the sender that you read their message, and might also infer your location from your IP address.

Collectively, the percentage of people that actually open emails is known as the open rate, and it’s one of the most important metrics that senders measure to gauge the effectiveness of what they’re doing. It gives you a sense of how engaged your audience is, and how that engagement is changing over time.

At the same time, there is a fairly long tradition of people finding this creepy. The email startup Superhuman had to apologize in 2019 after a viral blog post explained how the company tracked when, where, and how often people opened emails sent through its service. The Markup, a nonprofit newsroom that often focuses on issues of data privacy, turned down eight potential email providers before finding one that would agree to turn off tracking capabilities.

Last year, when Basecamp launched the email service Hey, it made the blocking of tracking pixels a marquee feature. In a blog post today, Basecamp cofounder David Heinemeier Hansson — no fan of Apple in general! — declared victory against tracking pixels. He wrote:

Given Apple’s monopoly advantage with their preinstalled Mail app, we don’t need much of an uptake from what they’re calling Mail Privacy Protection to break the dam on spy pixels. You can’t really say anything authoritatively about open rates if 5-10-30-50% of your recipients are protected against snooping, as you won’t know whether that’s why your spy pixel isn’t tripping, or it’s because they’re just not opening your email.

There’s also simply no way users are going to willingly accept the premise of spy pixels if Apple presents the privacy dangers as clearly and as honestly as we’ve done in HEY. Apple already showed that with their drive to block unique ad identifiers for cross-app tracking in iOS 14.5: 96% of users in the US have declined to let apps track them like that! And email spy pixels are far worse and much creepier.

II.

Let’s stipulate a few things up front. One, most people still don’t know that these spy pixels exist. Two, if they did, most people probably wouldn’t allow them if given the choice. Three, the majority of these spy pixels are used for marketing purposes — efforts to target you better for e-commerce. I do not think it is at all irrational to look at the state of affairs the way Apple did, and say to hell with it.

At the same time, email-based publishing has been of the few bright spots for journalism in recent years. (Certainly it has been a bright spot for me!) Media companies from Facebook to Twitter to the New York Times are now investing heavily in newsletter strategies; new email-based publishers are popping up seemingly every week. Much of this has come in the wake of the success of Substack, which I use to publish Platformer (see disclosure).

And so it’s no surprise that some observers look at Mail Privacy Protection and see a threat. “This is another sign that Apple’s war against targeted advertising isn’t just about screwing Facebook,” Joshua Benton wrote in Nieman Lab. “They’re also coming for your Substack.”

Benton brings some powerful numbers to buttress his worries: “The most recent market-share numbers from Litmus, for May 2021, 93.5% of all email opens on phones come in Apple Mail on iPhones or iPads,” he writes. “On desktop, Apple Mail on Mac is responsible for 58.4% of all email opens.”

It seems clear that Apple’s move to cut off granular customer data from email senders will affect the email economy. But after conversations with newsletter writers and media executives today, I’m not sure that people doing email-based journalism have all that much to worry about from the shift.

“The advertising industry has addicted itself to tracking, prioritizing bottom of the funnel metrics at the expense of great content and creative. It’s tragic,” said Alex Kantrowitz, author of the free, ad-supported newsletter Big Technology. (He previously covered the industry for Ad Age.) “And it’s why people hate advertising and ad companies.”

Kantrowitz told me that his ad inventory was sold out for the first half of the year, thanks to a premium audience he identified not by pixel-based tracking but by a good old-fashioned reader survey. (The Markup, too, has used reader surveys to build a picture of its user base.)

“Pixel blocking makes placements like this more valuable and gives quality email newsletters a leg up on the junk clogging most people’s inboxes,” Kantrowitz said.

For ad-based newsletters, then, Mail Privacy Protection is likely to spur publishers to find other ways to understand their audiences. But what about paid newsletters, like the one this column is syndicated from?

Apple’s move may affect reader-supported newsletters even less, publishing industry executives told me today. Writers can triangulate reader engagement by plenty of metrics that are still available to them, including the views their stories get on the web, the overall growth of their mailing list, and — most meaningful of all — the growth of their revenue.

The media business changes so quickly that I don’t find it at all irrational to read about a move like the one Apple made this week and assume it will be bad for journalism. But in this case, it mostly strikes me as a false alarm. There are any number of changes that major email providers including Apple, Google, and Microsoft could make that would make life more difficult for newsletter-based businesses. In the end, though, I don’t think blocking spy pixels is one of them.

III.

All that said, I can’t end without pointing out the ways in which Apple itself benefits from cracking down on email data collection. The first one is obvious: it further burnishes the company’s privacy credentials, part of an ongoing and incredibly successful public-relations campaign to build user trust during a time of collapsing faith in institutions.

Taken together, the numerous iOS 15 features focused on user privacy combine to place more pressure on the digital ad ecosystem. Perhaps most notably, “Private Relay” — available to paying subscribers of Apple’s iCloud+ service — will encrypt all traffic leaving a user’s device, making them harder for advertisers to track.

One of my more cynical friends views all this as a way to funnel more businesses to building apps, offering in-app purchases, and promoting them with Apple’s advertising products. Marketing emails not working as well as they used to? Sounds like it’s time to buy some keywords in the App Store!

And what of creators who want to move away from the ad model? Apple will be there, ready and waiting to take a 30 percent cut of Twitter Super Follows, paid podcasts, and ticketed Facebook events.

It’s sometimes said that Amazon’s ultimate goal is to take a cut of all economic activity. Looking at Apple’s privacy moves this week, I’m mostly willing to take them at face value — as a necessary counter-balance to the inexorable rise of tracking technologies around the web. But it also seems clear that the value to Apple goes far beyond customer satisfaction — and as its revenues from ads and in-app purchases grow, we’d do well to keep an eye on how its policies are gradually reshaping the economy.


This column was co-published with Platformer, a daily newsletter about Big Tech and democracy.

google-tv-just-got-a-much-cheaper streaming option-for-its-live-tv-guide

Google TV just got a much cheaper streaming option for its live TV guide

Google TV, which offers one of the cleanest streaming experiences to cord-cutters, just vastly improved its live TV options — which is to say, users actually have options now. While the “Live” tab was previously limited to Google’s own pricey live TV streaming service, YouTube TV, the company has introduced a cheaper alternative with a Sling TV integration.

The companies confirmed to The Verge that the added support for Sling TV marks the first non-Google live TV integration for the platform, and that’s significant. While quite good, YouTube TV costs $65 per month before any additional add-ons or entertainment subscriptions like Starz or HBO Max offered through the service. Sling TV, meanwhile, starts at $35 per month for either of its two base plans: Orange for sports and family content or Blue for news and entertainment.

The Sling TV integration on Google TV.
Image: Sling TV

Now, that’s not to say that Sling TV, Hulu with Live TV, or Fubo TV users couldn’t access their live TV services on the platform — you absolutely can by simply navigating to your designated live and linear app. But Google has a special Live tab up on the top that makes navigation a breeze, and this tab was previously only available to subscribers of its YouTube TV service.

Now, however, anyone who wants their live TV baked directly into their Google TV experience has another, more affordable option. While Sling TV’s plans offer around half the channels that YouTube TV does — around 30 to 45 versus YouTube TV’s more than 85 channels — the service also offers dirt cheap package add-ons starting around $6 for decent customization.

Google TV is currently available on Sony’s 2021 Bravia XR TVs and Google’s latest Chromecast device, with the platform soon to launch on TCL TVs. To enable the feature within the Google TV experience, link your Sling TV plan to your Google account in the Google Home app. After Sling TV’s been linked through Google Home, a Live tab should appear up top in the Google TV navigation bar.

how-to-use-screen-time-to-keep-your-iphone-use-within-healthy-limits

How to use Screen Time to keep your iPhone use within healthy limits

We all spend a lot of time on our phones, and it’s possible — just possible — that some of us spend too much time. In 2018, we ran an article explaining how to use what was then Apple’s brand-new Screen Time feature, which was built in order to help people keep their on-screen time in some sort of sane proportion.

At the time (which was when iOS 12 came out), you could use Screen Time to check how much time you spent on your phone, use an App Limits feature to limit your (or your kids’) daily time spent on various apps or types of apps, or use its Downtime feature to cut off access to all (except a few) apps.

Since then, and especially since iOS 13 came out, Screen Time has been expanded, making it easier to lock down apps and / or limit your screentime. (There have been no additional features announced so far for the upcoming iOS 15, but we’ll add them here if there are.)

To begin using Screen Time, go to “Settings” > “Screen Time.” Here are some of the things you can do.

Daily Average

At the top of the Screen Time app, you can see an accounting of your activity over the course of the day. Click on “See All Activity” to see a breakdown of which specific apps you used and how long you used them.

Downtime

Downtime lets you set periods when you want to force yourself to give your eyes a rest and avoid staring at the screen. It does this by locking down the apps with which you are most likely to spend time. These lockdowns are not absolute — as you’ll see later, you can cancel Downtime when you need to.

Begin by choosing when you want to start your time away from your phone.

  • Tap on “Downtime” and toggle it on.
  • Select the days (it can be every day or just on specific days) and times that you want to avoid getting swallowed by your favorite iPhone apps. During those times, only specified apps that you pre-selected (along with phone calls) will be allowed through. For example, you can disable Facebook and Twitter during working hours, but keep the Messages app going for texts. (We’ll go over how to choose which apps to disable in a moment.)
  • You’ll get a warning before Downtime kicks in. If you need to keep working on an app, don’t worry — you’ll be given the chance to ask for one more minute, to be reminded in another 15 minutes, or to ignore the limit for today.

Keep in mind that Downtime, and the other Screen Time features, can be applied to all your devices that use iCloud. So if you set it on your iPhone, for example, it can apply to your Mac or iPad as well. To share your settings across your devices, go to the Screen Time main screen and toggle “Share Across Devices” on.

Now that you’ve chosen when you want some downtime, you’ll probably want to select which apps should be allowed to remain active.

Back in the Screen Time main screen, select “Always Allowed.” Here you can choose which apps you will still have access to during downtime.

  • You’ll see two sets of apps: Allowed Apps and Choose Apps.
  • To select an app you’ll always want access to, even during downtime, tap on the app’s name in Choose Apps and it will appear in the Allowed Apps list.
  • If you want to disallow any of the Allowed Apps, tap on the minus sign next to the app, and then on “Remove.”

There are more ways to personalize Downtime. Let’s say you want to get alerted about text messages from specific people — you’re planning to concentrate on a project and don’t want to hear from any of your friends, but you still want to get texts from family members. You can do that.

  • On the same “Always Allowed” page, tap on “Contacts” at the top of the page.
  • Under “Allowed Communication,” select “Specific Contacts” and choose which contacts you want to allow through, even during downtime.

Note that the “Allowed Communication” page is also accessible from the main Screen Time page.

App Limits

Another way to keep your app use in check is to limit the amount of time you use an app (rather than setting what time of day you can use it). For example, if Twitter tends to be your personal black hole, you can decide not to spend more than, say, two hours on Twitter each day.

To set your app limits:

  • In the Screen Time screen, select “App Limits” > “Add Limit.” Toggle “App Limits” on and tap on “Add Limit.”
  • You’ll see a list of categories, such as “Social,” “Games,” and “Entertainment.” Tap on a specific category, and it will open up to show a list of all your apps that are in that category.
  • Select the apps that you want to limit — or select an entire category to choose all the apps in that category.
  • Tap on “Next” in the upper right corner.
  • Select the maximum amount of time you can use the app(s) on a daily basis. When you reach your limit, you’ll be interrupted by a screen that lets you either apply the limit (just tap on the “OK” button), or shrug and select “Ignore Limit.”
  • If you choose the latter, you can get one more minute, ask to be reminded in 15 minutes, or decide to ignore the limit for today.

Note: if for any reason you don’t want to use an app at all, except for on rare occasions, you can set the Screen Time to 23 hours and 59 minutes. The app will then be out of reach unless you go back into “Settings” > “Screen Time” > “App Limits” and disable the limit.

Screen Time Passcode

If you want to keep certain apps out of the reach of your kids — or your roommate — then you can create a passcode that will be needed to make any changes to Screen Time. The passcode is also useful if you feel you need an extra barrier before you undo one of your limitations.

  • Go to Screen Time and tap on “Use Screen Time Passcode.”
  • Set a four-digit passcode, and then reenter it when asked.
  • Enter your Apple ID and password so that you can use it if you’ve forgotten your passcode.

And that’s it. If you want to change or delete your passcode, go back to Screen Time and select “Change Screen Time Passcode.”

Content & Privacy Restrictions

The last selection in Screen Time isn’t as much concerned with when you use your iPhone as with what you see or hear on it. Select “Content & Privacy Restrictions” if you want to allow or restrict explicit content, keep TV shows or movies to certain ratings, set an age limit for apps, limit which websites are allowed, and set a number of different limits on games (such as multiplayer games, connecting with friends, or private messaging).

Most of this is geared toward parents who want to oversee what their kids see and hear online, but if you’d rather avoid accidentally crashing into any “adult” websites, it could be useful. There are also a number of privacy features, such as stopping Apple advertising, or not allowing apps to change the settings of your microphone, Bluetooth sharing, and other features.

sony-wf-1000xm4

Sony WF-1000XM4

Our Verdict

You won’t find many true wireless earbuds that come close to matching the all-round brilliance of the Sony WF-1000XM4

For

  • Clear, detailed bass performance
  • Wonderful sense of musicality
  • Comfortable
  • Class-leading battery life

Against

  • Missing Sony’s Multipoint feature
  • Lacking ear tip choices
  • No aptX HD

How do you improve on arguably the best all-round true wireless earbuds on the market? Sony has gone back to the drawing board and designed a brand new pair that look nothing like their predecessors – and the result is the WF-1000XM4. Is it a brave move? Definitely. Crazy? Quite possibly.

Sony’s WF-1000X range of wireless earbuds has been a dominant force in this category over the last few years, and the last pair to emerge from its stable, the WF-1000XM3, are two-time What Hi-Fi? Award-winners.

But instead of making the odd refinement here and there, Sony’s engineers have gone to town on the WF-1000XM4 with an all-new design, a new charging case and a new audio processor. They have even found time to develop a new eartip material, which here is appearing on a pair of Sony earbuds for the first time. What could possibly go wrong?

Luckily for Sony, very little does. In fact, the WF-1000XM4 are one of the most feature-packed, user-friendly and sonically gifted pair of wireless earbuds we’ve tested.

Pricing

Unsurprisingly, the Sonys sit at the premium end of the market, coming in at £250 ($280, AU$500). That places them right in the firing line of other five-star rivals such as the Sennheiser Momentum True Wireless 2 (£279, $299, AU$499), Bose QuietComfort Earbuds (£249, $280, AU$399) and, of course, the Apple AirPods Pro, which at the time of writing range in price between £199 ($199, AU$300) and £249 ($249, AU$329).

Build

(Image credit: Sony)

Your initial contact with the WF-1000XM4 is a surprising one. Sony has ditched the usual glossy box for recycled packaging made from a special blend of paper. This makes for a more compact box (34 per cent smaller than the WF-1000XM3’s), and one that’s plastic-free. That’s great news for the environment, though it doesn’t really give off the vibe that you’ve just bought a pair of premium noise-cancelling headphones.

Sony WF-1000XM4 tech specs

(Image credit: Sony)

Bluetooth version 5.2

Noise-cancelling Yes

Battery life 8 hours (BT + ANC), 24 hours (total)

Voice control Google Assistant, Amazon Alexa

Finishes x2

Weight 7.3g (x2)

Once you’ve liberated the WF-1000XM4 from their packaging, you’re greeted by a small, black charging case. It’s smaller than the case that comes with the Bose Quiet Comfort Earbuds, and positively tiny (40 per cent smaller) compared with the charging case that comes with their predecessors.

The case charges via USB-C and also introduces wireless charging to the WF-1000X range for the first time – all you need is a compatible Qi charging pad. You can even battery share with compatible smartphones and piggyback off their power supply, too.

You shouldn’t have to worry too much about the battery life. Sony’s new buds might come with a smaller case, but the XM4’s battery life is actually up compared with the XM3. You now get eight hours of play from the earbuds with noise-cancelling and Bluetooth turned on, and Sony claims the case can supply a further 16 hours of charge. That places their battery life from a single charge above all major rivals. The AirPods Pro can only manage five hours, the Sennheiser Momentum True Wireless seven hours and the Bose QuietComfort Earbuds six hours. Turn off noise-cancelling and the Sony’s life is extended to 12 hours from a single charge and 24 hours with the case. A five-minute quick charge is good for one hour of playtime, too. 

You can see the life remaining in both the buds and the case through Sony’s Headphones Connect app, which will also give you a reminder when the case drops below 30 per cent charge.

As with all wireless earbuds, battery life can vary due to a number of different factors, such as the quality of files you’re listening to, how hard the internal processor is working, and the volume you’re listening at. During our testing, we found the battery life consistently good enough to get us through a day of mixed use.

Comfort

(Image credit: Sony)

Flip open the magnetic case and you’ll see the all-new earbud design of the WF-1000XM4. Based on a combination of customer feedback about the XM3 and research about the human ear, Sony has settled on a rounder body that sits more inside the ear opening. 

The matte finish on each earbud gives the headphones a premium feel, while the small accents around the microphone and sensor holes add a tiny splash of colour. Speaking of colour, the XM4 come in a choice of black or silver.

If you want your XM4 to double as sports or running headphones you’ll be pleased to know they boast an IPX4 rating, making them resistant to “splashing from any angle” – a big improvement on the old model.

Besides the new-look earpieces, the XM4 also have brand new eartips. Made from polyurethane, which feels like a cross between silicone and foam, Sony claims they help secure a tighter, more stable fit. The thousands of tiny bubbles in the tips are also supposed to help reduce and dissipate noise.

The only downside here is that you only get a single set of small, medium and large-sized tips to choose from. Sony says you will get years of use out of one pair, and naturally extra tips should be available to purchase if you need them.

We don’t have any major problems sliding the earbuds in and twisting them into place. If you are struggling for a seal, you can pinch the tips and slide them into your ear canal, until they expand. We find they sit snugly in your ear opening, but they are  comfortable over longer listening sessions.

To make sure you have the perfect fit, Sony has introduced a new air-tightness test, accessible through its Headphones Connect app. The app fires out a test tone and reports back on whether or not you need to make any adjustments. It’s worth trying out, especially if you feel the sound is lacking bass or there is outside noise leaking in.

In fact, we’d recommend installing the Headphones Connect app when you first connect the XM4. It gives you direct access to all the key features and functions of the earbuds so you can choose which ones to enable and disable. It also helps you get set up for listening to music in Sony’s 360 Reality Audio format from compatible streaming services such as Tidal and Deezer.

Features

(Image credit: Sony)

The circular outer surface of each earpiece is a touchpad and, by using the Headphones Connect app, you can customise the functionality of each one. They can control volume and playback or switch between noise-cancelling and ambient sound modes through the usual combination of taps, presses and long holds – and the headphones are quick to respond to these actions. Switching between sound modes, changing volume and activating and deactivating features such as Quick Attention (which drops the volume of what you’re listening to, so you can have a quick conversation without having to remove the earbuds from your ears) happen with minimal fuss.

The Sony WF-1000XM4 borrow the Speak-to-Chat function that debuted in the WH-1000XM4 wireless headphones. This feature allows you to talk to someone while the earbuds are still in place and is triggered when you start talking. It works well, although as is the case with the over-ears, it’s only triggered a second or so after you start talking.

This slight delay can be frustrating, as can the tendency for the feature to be triggered by a cough or an impromptu karaoke session while sat at your desk. You can reduce the sensitivity of the feature, or you can turn it off completely and either use Quick Attention or remove an earbud completely (which pauses playback automatically).

On the inside of the XM4 is plenty of new technology. The earbuds feature an improved DAC and analogue amplifier and are powered by a new Integrated Processor V1. Sony claims it provides a clearer sound and even better noise-cancelling than their predecessor. The new model also gets Sony’s DSEE Extreme audio processor with Edge-AI, which we have already experienced in the WH-1000XM4 over-ear headphones, and is designed to upscale low-bitrate music files to near hi-res quality.

The 6mm driver used inside the XM4 is similar in size to the one used in the previous model, but it’s made from a new material and features a bigger magnet, which Sony claims helps improve sound quality and noise-cancelling, especially with certain low frequencies.

There’s no aptX HD support onboard, but the XM4 support Sony’s LDAC file format, which, streamed over Bluetooth from a compatible source, allows hi-res audio files up to 24-bit/96kHz to be transmitted at data rates of up to 990kbps.

(Image credit: Sony)

Sony has also aimed to deliver clearer call quality with new features, including beam-forming and the use of a bone conduction sensor that stops the mics from picking up distracting ambient sounds while you’re talking. There’s even an automatic wind noise reduction mode which attempts to cut out swirls of noise passing through the headset and into your ears.

All of this works with Sony’s Precise Voice Pickup technology, originally introduced in the WH-1000XM4. The net effect is an impressive call quality for a pair of wireless earbuds. The technologies all combine to do a solid job of dampening down outside noise and interference, especially for the person on the other end of the line.

The general level of noise-cancelling is excellent, especially for a pair of wireless earbuds. Not everyone likes that ‘vacuum’ feeling you get when it’s turned on, but it’s extremely effective through the Sonys and you’ll struggle to find better noise cancellation at this level.

Android users will be pleased to hear the Sonys are compatible with Fast Pair so you can get up and running with minimal fuss. You receive a battery notification pop-up on your smartphone when they power up and you can even track their location down using the Google Find My Device app.

Unfortunately, iOS users don’t get any such pairing perks, but all you need to do to start pairing is open the case and take the headphones out. It’s a shame Sony hasn’t carried across the ‘Multipoint’ feature enabled on the WH-1000XM4 over-ears. This allows you to connect the headphones to two different Bluetooth devices simultaneously, which can come in handy if you’re working on a laptop but still want to be connected to your phone. Here’s hoping it can be added at a later date.

In terms of stability, we use an Apple iPhone 12 and Macbook for the bulk of our testing and find the connection to be rock solid with no dropouts, even in more built-up areas.

Sound

(Image credit: Sony)

Before we get to the WF-1000XM4’s immense musicality and expressive dynamics, we should note the way the headphones handle bass. The quality of bass and the clarity of low frequencies is stunning. There’s such a fantastic level of detail on display that it makes rival headphones, such as the Bose QuietComfort Earbuds, sound congested in comparison.

We’re keen to hear how the earbuds handle one of our favourite bass-heavy test tracks, Massive Attack’s Angel – and we’re blown away by the confidence with which the song is dispatched. Every element of that pulsing bassline is precisely deployed and dripping in texture. It’s the clarity around the notes that really grabs you – it allows the WF-1000XM4 to communicate intricacies in the bass notes that other headphones struggle to uncover.

But it’s not a sound that purely favours low frequencies. There’s clarity across the board and a sense of rhythmic precision that allows the Sony’s to switch pace effortlessly. They sound as at home keeping up with, and succeeding in not being tripped up by, Radiohead’s 15 Step as they are dispatching the slow, deliberate swagger of Nina Simone’s Feeling Good.

Simone’s effortless vocal oozes class and sophistication, with every nuance in her delivery laid bare for the listener. Combine the emotion in her voice with the impact of the piano, percussion and wind section and the Sony’s create a captivating sound you can’t help but be swept away by.

If you were wondering whether the WF-1000XM4 would be a step up from the WF-1000XM3, we can confirm that they are. The newer model sounds more informative and uncovers more subtle detail. Bass notes are better defined and the overall sound is better balanced. Even the much-admired Sennheiser Momentum True Wireless 2 struggle to match the Sonys for tonality and refinement. 

You can hear that refinement and natural tone shine through as we listen to Ludovico Einaudi’s Experience. From the delicate, deliberate piano strokes at the start to the soaring strings at the song’s climax, the Sonys bring the individual personalities to life and mix them together like the ingredients of a fine cocktail.

Verdict

We’re quite taken by the Sony WF-1000XM4. Given all the design changes and new features in these wireless earbuds, it must have been a real challenge to get them right. But Sony has absolutely nailed it. The headphones deliver a satisfying user experience, class-leading battery life, some of the best noise-cancelling we’ve heard in this category, and absolutely stunning sound quality. Put simply, this is a new benchmark for premium true wireless earbuds.

SCORES

  • Sound 5
  • Comfort 5
  • Build 5

MORE:

Read our guide to the best in-ear headphones

Read our Bose QuietComfort Earbuds review

Read our Sennheiser Momentum True Wireless 2 review

Read our Apple AirPods Pro review

Read our Sony WF-1000XM3 review