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Amazon delivery drivers were told to turn off safety apps to meet quotas

According to a Vice report, some Amazon delivery drivers are instructed by their employers to turn off Amazon’s safe driving monitoring app, so they can drive faster and get their deliveries done. The drivers don’t work for Amazon directly, but instead for companies known as Delivery Service Partners, and they report that their managers or dispatchers ask them to turn off Amazon’s Mentor app after leaving it running long enough to get a good score.

Mentor, the app made by a company called eDriving, gives delivery drivers a safe driving score based on variables like their braking, acceleration, speed, and distraction throughout the course of their 10-hour shift. Many drivers report that the score that the app gives them is factored into their bonuses (and the bonuses and incentives paid to the delivery companies contracted to Amazon).

Vice reports that some of the delivery companies will have the drivers keep the app on for part of the day to try to trick Amazon and the Mentor app, with one company sending drivers messages like “everyone needs to be logged into Mentor for at least 2 hours no more no less.” A driver in Michigan said the company wanted the app turned off to improve delivery times. “They were harsh on drivers that weren’t going as fast as they wanted.”

An Amazon spokesperson told Vice that the behavior is unacceptable and that it “does not adhere to the safety standards that [Amazon expects] of all Delivery Service Partners.” They also said that “more than 90% of all drivers are able to complete their deliveries before the scheduled time while following all safety procedures.” (Amazon didn’t immediately respond to a request for comment on how it collected and validated that statistic.) As Vice points out, it’s Amazon’s software that determines the delivery routes and Amazon that sets the productivity targets the drivers are incentivized to hit.

According to Vice’s report, Mentor is also buggy when it’s on, with drivers reporting that it dings them for distracted driving when they haven’t touched the phone. The app’s reviews on the App Store have titles like “inaccurate and they don’t care,” “Frustration personified,” and “inaccurate data will cost us our jobs.”

Delivery companies also reportedly ask employees not to report damage to vehicles to Amazon, instead electing to fix the vans themselves to avoid them being taken out of commission.

It’s unclear how Amazon’s recent introduction of AI-powered monitoring cameras will change this dynamic between the Delivery Service Partners and their drivers. One could imagine that having a camera in the van would make it easy to determine if employees were turning off other monitoring devices. One could also imagine there are other ways to ensure safe and quick deliveries that don’t require an Orwellian work environment.

Amazon did not immediately respond to a request for comment on if it tracks which companies make these requests of drivers.

apple’s-night-shift-is-no-match-for-the-complexities-of-sleep

Apple’s Night Shift is no match for the complexities of sleep

Apple’s Night Shift feature, which it says “may help you get a better night’s sleep,” doesn’t appear to live up to its claim, according to new research. Because exposure to blue light affects the regulation of sleep cycles, the hope is that Night Shift, which filters blue light from screens after sunset, will make falling asleep easier. But as a recent study shows, sleep is weird and complicated, and a single phone feature likely won’t do much to combat sleepless nights.

The study, published in Sleep Health, tracked the sleep of 167 young adults for one week. People were divided into three groups: one that used their phones for an hour before bed with Night Shift turned on, one that did the same with Night Shift turned off, and one that didn’t use their phones at all before bed.

“In the whole sample, there were no differences across the three groups,” said Chad Jensen, the lead researcher of the study, in a press release. “Night Shift is not superior to using your phone without Night Shift or even using no phone at all.”

This is only one small study that will need to be replicated at a larger scale with different samplings of people before it can be generalized. Still, the results for the Night Shift feature fall in line with early skepticism about how much it can help sleeplessness, especially because Apple doesn’t specify which wavelengths of light are blocked. And while blue light and phone use do likely contribute to difficulty sleeping, there are many other variables to consider within the complexities of sleep and sleep hygiene.

The researchers were mildly surprised that even the group of people who went phone-less before bed didn’t necessarily have better sleep on average. “Our hypothesis was that we would see better sleep without using the phone across the full sample,” Jensen tells The Verge, “so it was a bit surprising that we didn’t find that.”

Part of that result is likely due to the fact that most of the participants were college students who, according to the researchers, were already sleep-deprived. When people are already very sleepy, it doesn’t really matter if they’re on their phones before bed, says Jensen. “Because your need for sleep is so high at that stage that you fall asleep pretty readily no matter what you do before bed.”

One of the few phone-related differences that the study did observe actually had to do with how much sleep participants got. Of the people in the study who slept more than the roughly seven-hour average sleep time, the people who went phone-less slept better and didn’t wake up as often during the night compared to those who used their phones. But the people who slept less than the average showed no difference in any measures of sleep quality, regardless of whether they used a phone at bedtime or not.

If you are a generally well-rested person, Jensen lists myriad factors that could impact your sleep beyond your phone use: caffeine, exercise, the temperature of the room, the amount of light, the amount of noise, consistency of sleep schedules and bedtime routines, and using the bed for activities besides sleeping. And that’s all before we even consider various sleep disorders that can make people too sleepy or not sleepy enough, even if they strive for good sleep habits.

“Sleep is so individualized, there’s not one thing that works for everyone,” says Raj Dasgupta, a sleep medicine specialist at the University of Southern California. Some people are more sensitive to light and might find blue light filtering helpful, but it won’t be the singular fix that leads to better sleep for everyone.

As far as phones go, there are things to consider besides just blue light exposure, says Jensen. “All those other forms of stimulation that are not related to light are equally important.” If you’re reading a depressing article or laughing at TikToks at bedtime, that level of alertness and engagement will likely hinder your ability to fall asleep, and filtering blue light won’t offset that effect.

how-to-use-youtube’s-gestures-to-make-it-bearable-on-a-portrait-locked-phone

How to use YouTube’s gestures to make it bearable on a portrait-locked phone

This story is part of a group of stories called

It isn’t enough to have great new devices, apps, and games — you also have to know how to use them. Here at The Verge, we offer step-by-step how-tos for experienced and new users who are working with online, macOS, Windows, Chrome OS, iOS, and Android apps, services, phones, laptops, and other tools. From simple instructions on how to install and use new devices, to little-known strategies on how to take advantage of hidden features and the best methods for adding power or storage, we’ve got your technological back.

If you use your phone in portrait lock all the time, it can be frustrating trying to get YouTube videos into full screen with the tiny button in the UI. Thankfully, there’s a better way, using the app’s built-in gestures: you can simply swipe up on a video to fill up the screen and swipe down on it to go back to portrait orientation.

We’ve actually written about this feature before, but it seems like it’s easy to miss; most of the people I’ve shown it to had no idea it existed.

Easy.

Of course, this feature works on Android phones as well, which I personally like better than having to hit the auto-rotate button built into the OS.

There is one obvious limitation: it only rotates one way. If you want to hold your phone with the left side facing up, you’re out of luck unless you turn portrait lock off. Still, it’s way better than having to tap on the video once to get the UI controls to show up, then trying to hit the tiny full-screen button.

Now all we need is this feature to be added to every other app (or for our phones to get smart enough to realize that if I’m watching a video and turn my phone, I probably want to see the video in full-screen, despite portrait lock).

google-is-trying-to-make-assistant-more-useful-for-your-family-this-mother’s-day

Google is trying to make Assistant more useful for your family this Mother’s Day

Google is announcing some improved Assistant features for families, including improved broadcasts, new bells, and some new stories that can be read to kids. Google says it’s rolling out the features for Mother’s Day, but a few of them could be useful for everyone, not just moms.

The first is an expansion of its Broadcast feature, which lets you send messages to Assistant devices in your house. Using Family Broadcast, messages will now show up on your Family Group’s phones as well, which your family members can reply to. For instance, if you wanted to tell everyone to be quiet when they come home because you’re taking a nap, they’ll now be able to get that message outside of the house.

Getting Family Broadcasts on the phone.
GIF: Google

Google is also adding new reminders to its Family Bell feature, which lets you set up recurring reminders for your family. Google now lets you automatically remind your family that someone needs to water the plants or remind your kids (or spouse) to clean up the house, just in time for spring cleaning.

Assistant is also getting a few more entertainment features, from Harry Potter stories that will start appearing this weekend, stories about real-life heroes like Jane Goodall or Ruth Bader Ginsburg for smart displays, and an Are You Smarter than a 5th Grader? game for the Nest Hub.

Google also hints that there’s an Easter egg or two included in the rollout: it hints that you should try setting a timer on Mother’s Day. (I can’t imagine what the surprise will be, but my interest is piqued.)

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Google will soon switch on two-factor authentication by default

Google is about to take a pretty significant step that will help keep user accounts more secure: it’s going to enroll people in two-factor authentication by default. Today the company wrote in a blog post that it will soon start enrolling customers in two-factor authentication (or “two-step verification,” as Google calls it) if their accounts are “appropriately configured.”

Once enabled, they’ll receive a prompt on their smartphone to verify that an attempted login with their Google account is legitimate. “Using their mobile device to sign in gives people a safer and more secure authentication experience than passwords alone,” said Google’s senior director of product management, Mark Risher. (On-phone alerts are more secure than SMS messages, which can be intercepted.)

If standard two-factor authentication doesn’t cut it for you, you can always use a physical security key like those from YubiKey, or Google’s own Titan, as another way to safeguard your account. Back in 2019, Google also added the option for Android smartphones to serve as a security key, and this has since been extended to iPhones.

This is all part of Google’s push for “a future where one day you won’t need a password at all,” and the news comes on World Password Day. Distressingly, even after countless enormous hacks and password dumps, Google says 66 percent of Americans “still admit to using the same password across multiple sites, which makes all those accounts vulnerable if any one falls.”

Google advises customers to go through the company’s quick security checkup to ensure their settings and account protections are where they should be.

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Samsung Galaxy S20+ vs Galaxy S10+: What’s the difference?

(Pocket-lint) – Samsung’s 2020 flagship phones came in the form of the Galaxy S20 Ultra, Galaxy S20+ and the Galaxy S20 – now succeeded by the Galaxy S21, S21+ and S21 Ultra.

The Galaxy S20+ sits in the sweet spot of the three 2020 devices, offering a big display, lovely design and some great specifications but how does it compare to its predecessor?

This is the Samsung Galaxy S20+ against 2019’s Galaxy S10+ to help you work out what the differences are. You can also find out how the Galaxy S21 devices compare to the Galaxy S20 devices in our separate feature.

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Design

  • S20+: 161.9 x 73.7 x 7.8mm, 186g
  • S10+: 157.6 x 74.1 x 7.8mm, 175g

It is clear the Samsung Galaxy S20+ and the Galaxy S10+ are part of the same family, both offering premium, solid finishes made up of a combination of metal and glass. The Galaxy S20+ offers a refreshed design compared to the S10 though, opting for a vertical rectangular camera housing in the top left of its rear over the horizontal rectangular housing found in the centre of the S10+’s rear.

On the front, the punch hole cameras positioned in the top right corner of the S10+’s display have been replaced with a centralised singular punch hole camera on the S20+, resulting in a much neater and more symmetrical design. It takes up less screen space so it’s a nicer effect.

The Galaxy S20+ adjusts the aspect ratio slightly too compared to the S10+, meaning a slightly narrower, taller device. Both are IP68 water and dust resistant and both have an under display fingerprint sensor on board, which is very much the same in terms of performance. 

The S20+ also loses the “Bixby button” on the side.

Display

  • S20+: 6.7-inch, Infinity-O, 120Hz
  • S10+: 6.4-inch, Infinity-O, 60Hz

Despite offering only a slight increase in height, the Samsung Galaxy S20+ has a 0.3-inch larger display than its predecessor – which is a result of the slightly adjusted aspect ratio we mentioned and a further reduction in bezels.

Both the S20+ and the S10+ have Quad HD resolutions, which Samsung has been offering on its flagship devices for some time now. The Infinity-O display on both devices offers virtually bezel-free edges and a punch hole camera cut out. Thanks to the repositioning and switch to one camera on the S20+ though, this cut out is much less intrusive compared to the S10+.

The S20+ and S10+ both have Super AMOLED screens, offering plenty of vibrancy and deep blacks and both support HDR10+. The S20+ offers a 120Hz refresh rate at Full HD+ however – though not variable like the S21 – while the S10+ operates at 60Hz. That means the S20+ will give you smoother animations around the device, although you might not actually notice much difference in practice unless you have the devices side-by-side.

Hardware and specs

  • S20+: Exynos 990/Snapdragon 865, 12GB RAM, 128/512GB storage, 4500mAh
  • S10+: Exynos 9820/Snapdragon 855, 8GB/12GB RAM, 128/512GB/1TB, 4100mAh

The Samsung Galaxy S20+ is a powerful device, offering 2020’s Exynos 990 processor in the UK and Europe, or the Qualcomm Snapdragon 865 processor in the US and elsewhere. Supporting these chipsets is 12GB of RAM as standard, coupled with 128GB or 512GB of storage, both of which offer microSD support for storage expansion. 

The Galaxy S10+ also comes with a powerful processor in 2019’s Exynos 9820 or Qualcomm’s Snapdragon 855, depending on the region, but it offers 8GB of RAM as standard. To get the 12GB of RAM and 1TB of storage, you’d have to opt for the ceramic model. The S10+ is also only 4G compatible, while the S20+ is 5G enabled.

Both the Galaxy S20+ and the Galaxy S10+ offer fast charging, wireless charging and reverse wireless charging. The S20+ has a 400mAh larger battery capacity though, which should mean it lasts a little longer than the S10+, although in practise we don’t think there’s much of a difference.

Cameras

  • S20+: 12MP ultra wide, 12MP main, 64MP telephoto, DepthVision; 10MP front 
  • S10+: 16MP ultra wide, 12MP main, 12MP telephoto, 3D Depth; 10MP + 3D Depth front

The Samsung Galaxy S20+ changed things up quite a bit in the camera department compared to its predecessor. Both offer quad rear cameras, but the S20+ has a new 12-megapixel main camera that features larger pixels and a fixed aperture, while the S10+ had Dual Aperture. 

The S20+’s ultra wide camera also gets a 12-megapixel sensor, but with smaller pixels and a narrower aperture, while on the telephoto lens, Samsung goes for resolution in the S20+, with a 64-megapixel sensor compared to the S10+’s 12-megapixel offering. The zoom is a little more complicated on the S20+ than the S10+, with what Samsung calls “Hybrid Optic Zoom” out to 3x optical and Super Resolution Zoom taking you out to 30x. This latter option is basically zoom with AI to try and clean things up.

On the front things change too. The S10+ offers a dual front camera, while the S20+ only has one single camera.

There are several new features with the S20 device though, including Single Take that allows you to capture from all cameras at once, as well as 8K video capture capabilities – which the S20+ uses that 64-megapixel sensor for. The S10+ meanwhile, also has a number of great features, but only 4K video capture. 

Price

  • S20+: From £999 (5G)
  • S10+: From £899 (4G)

The Samsung Galaxy S20+ started at £100 more than the S10+ when it first arrived as it was only available as a 5G handset in the UK.

The Samsung Galaxy S10+ started at £899 when it arrived in March 2019.

Both models should be available cheaper now though given they have been succeeded by the Galaxy S21 series.

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Conclusion

The Samsung Galaxy S20+ not only offers a nicer design than the Galaxy S10+, but it offers numerous improvements, including a larger and faster display, more camera capabilities and better hardware, such as more RAM as standard and a larger battery capacity.

The Galaxy S10+ is still a great phone however, and is quite a bit cheaper following the availability of the S20+ and S21+, which might make it a better choice for those on a budget. For those wondering whether to upgrade, the S20+ has some great potential, but it’s still pretty close in experience to the Galaxy S10+ so you might want to consider the S21+ instead.

Writing by Britta O’Boyle.

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Maker Squeezes Linux SBC Into Cell Phone Charger

(Image credit: Ryan Walker)

In the ongoing contest to find the world’s smallest booting computer, we might have found a new contender. In a post via Hackaday, prolific builder of things Ryan Walker has posted on Medium about his project to squeeze a fully functional Wi-Fi router into the casing of a phone charger. And for once this doesn’t involve a Raspberry Pi rather an alternative single board computer has been chosen.

(Image credit: Realtek)

The project, which Walker describes as a ‘Pineapple’ (a router designed for network attacks and exploits that you connect to your target’s network for password sniffing, man-in-the-middle attacks and other nefarious network noodling), is designed to look completely innocuous, housed inside of a typical phone charger case. It boots Linux on an Allwinner A33 (a quad-core processor used in cheap Android tablets) with 1GB of DDR3 and an SD card for storage.

The device, from initial CAD files to final firmware, is planned to be completely open-source, hence the rather down to earth Bill of Materials (BoM) that lists easily sourced parts. The initial prototype uses USB Wi-Fi adaptors, but the plan is to use a dedicated chip for seamless integration into the device. 

Aside from its potential security implications, this project shows the interesting story behind what’s effectively a DIY SBC, and we look forward to the second part of Walker’s blog, in which he promises to detail more of the process of putting the thing together, and making it small enough to fit in a phone charger casing. He’s already wrestling with the power supply implications – and we suspect the final product won’t be able to charge your phone.