Anyone who often sits in video conferences via Microsoft’s Teams program may have noticed a problem with the color display: Users are often displayed in black and white or gray, with a frozen, reddish face print on the edge of the image. There are a few similar reports about Microsoft’s Skype and Windows – 09 – internal camera tool.

The problems already occurred in the Heise editorial offices. Often only other conference participants see the webcam image in the wrong colors – it is displayed correctly in their own feed. The problem is never permanent, but keeps recurring. Other services, such as Zoom or Discord, are not affected.

Problem in GeForce driver All users with this problem apparently have one thing in common: a PC with a GeForce graphics card and current graphics drivers. In the international GeForce forum, Nvidia has now confirmed the problem and added it to the list of known problems with the driver 461. 09 (so far only in the forum; not yet in the driver PDF).

The built-in camera doesn’t seem to matter. Most of the reports come with Logitech webcams, but this is likely due to the high prevalence. In our editorial office, for example, the gray images also appear with a Sony Alpha camera on an Elgato Cam Link without any Logitech drivers Help in Microsoft Teams – but that did not completely solve the problem for us. In an emergency, users can also install an older GeForce driver – with version 457. 51 occurred the problem does not yet arise to our knowledge. However, it lacks the latest game optimizations, for example for the action role-playing game “Cyberpunk 2077”.

(mma)