It is well known that you are currently looking for Sony’s PlayStation 5 in vain in retail outlets. However, a large number of pre-orders are currently still waiting for their consoles. Officially, the PS5 is already on 19. November 2020 has been published. The long waiting times have now called the consumer center Saxony on the plan. This criticized the process of pre-orders as well as the subsequent deliveries. For this reason, the consumer advice center has now issued a warning to the retailer Saturn.

The main criticism is the imprecise wording in the company’s terms and conditions. This does not indicate how long the customer’s payments will be withheld. Although it is possible to cancel the pre-order, this should only be an option for very few gamers. Ultimately, there is currently no alternative but to wait. Customers also complain about the retailer’s lack of communication. A 14 – daily status message would certainly not be asking too much at this point. After all, the players park a not exactly small amount on the company’s accounts.

The consumer center also complained about the lack of order confirmation. The legal requirements oblige an online retailer to send a corresponding confirmation after ordering. However, this was not done when pre-ordering the PlayStation 5. Should the electronics retailer not give in, the consumer advocates have already announced that they will enforce their claims in court.

It is currently unclear how possible changes to the terms and conditions could affect pre-orders for the PS5. The longer the delivery is delayed, the more likely it is that the retailer will be forced to cancel all pre-orders first. After all, the PlayStation 5 is now two months away. Here one can in no way speak of a small delay in delivery.